Privacy Policy

Effective Date: [Insert Date]

1. Introduction

Homestar Improvements Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (address, phone number, email address)
• Property details and location
• Service requirements and preferences
• Payment information and billing details
• Survey findings and property assessments
• Communication records and correspondence
• Emergency contact information

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing home improvement services (loft insulation, damp proofing, roof cleaning, etc.)
• Conducting property surveys and assessments
• Scheduling appointments and site visits
• Processing payments and invoicing
• Providing customer support and aftercare services

3.2 Communication

• Responding to enquiries and providing quotations
• Sending service updates and appointment confirmations
• Providing warranty information and guarantees
• Sharing important safety or regulatory information

3.3 Business Operations

• Improving our services and customer experience
• Maintaining accurate business records
• Complying with legal and regulatory requirements
• Managing health and safety obligations
• Quality assurance and staff training

3.4 Marketing (with consent)

• Sending promotional materials about our services
• Sharing information about new services or special offers
• Conducting customer satisfaction surveys

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfil our contractual obligations and provide services
• Legitimate Interest: For business operations, safety, and service improvement
• Legal Obligation: To comply with regulatory and legal requirements
• Consent: For marketing communications (where required)

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Partners

• Subcontractors and specialist service providers
• Material suppliers and manufacturers
• Professional advisors (lawyers, accountants, surveyors)
• Insurance providers for warranty and claims purposes

5.2 Legal Requirements

• Regulatory bodies and government authorities
• Law enforcement agencies (when legally required)
• Courts and legal proceedings
• Emergency services (when necessary for safety)

5.3 Third-Party Conditions

We ensure all third parties:

• Have appropriate security measures in place
• Process data only for specified purposes
• Comply with data protection regulations
• Maintain confidentiality agreements

6. Data Security

We implement appropriate technical and organisational measures to protect your data:

• Secure servers and encrypted data transmission
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection procedures
• Secure disposal of confidential information

7. Data Retention

We retain your personal data for:

• Service Records: Up to 7 years for warranty and legal purposes
• Financial Records: As required by tax and accounting regulations
• Marketing Data: Until you withdraw consent or unsubscribe
• Website Data: As outlined in our cookie policy

8. Your Rights

Under data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: For marketing communications

To exercise these rights, contact us using the details below.

9. Cookies and Website Technology

Our website uses cookies to:

• Improve website functionality and user experience
• Analyse website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and services

You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.

10. Marketing Communications

We may send you marketing communications about our services if:

• You have given explicit consent
• You are an existing customer and we believe the services may interest you
• It relates to similar services you have previously purchased

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in any email
• Contacting us directly
• Updating your preferences on our website

11. Data Protection Officer

For data protection enquiries, contact:

12. Complaints

If you have concerns about how we handle your personal data, you can:

1. Contact us directly using the details above
2. Lodge a complaint with the Information Commissioner's Office (ICO)
   • Website: ico.org.uk
   • Phone: 0303 123 1113

13. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. International Transfers

We primarily operate within the UK. If we transfer data internationally, we ensure:

• Adequate protection through approved mechanisms
• Compliance with UK data protection laws
• Appropriate safeguards are in place

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Improvements in data protection measures

We will notify you of significant changes by:

• Posting updates on our website
• Sending email notifications (where appropriate)
• Updating the effective date at the top of this policy

16. Contact Information

For any questions about this Privacy Policy or our data practices: